Shipping Policy
All Sales are Final: No Returns/Refunds
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
All 3D printed items are made to Order requiring 5 days to print; to paint; paint to cure before shipping.
You will receive another notification when your order has shipped.
If we are unable to ship within 30 days, We will promptly tell the customer by mail, telephone, or email, give a new shipping estimate, and/or give the customer a chance to cancel their order and receive a full refund.
Domestic Shipping Rates and Estimates
calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
simple flat rate shipping: We offer flat rate shipping to all States in the lower 48.
Shipping: We ship via USPS FIRST CLASS MAIL for small items, and priority mail for larger items.
Tracking details via PayPal transactions.
Estimated delivery time: USPS times apply
Local delivery: NONE
In-store pickup: NONE
International Shipping: NONE
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at support@hegearl.com with your name and order number, and we will look into it for you.